04 FIND THE RIGHT HELP

One question, two different inboxes.

We can review a 000097 page or route. Only the app team can inspect an account or transaction.

Choose the right route
00
000097 SITE

Page and route reports

Editorial details, navigation, policies or a link that no longer opens.

01
APP
EXTERNAL SERVICE

Private account support

Sign-in, verification, balances, transactions or an in-app offer.

02

What each team can see

Send the issue where it can be solved

The right route depends on whether the problem is on this site or in an external account.

00

The 000097 resource desk

A page URL and short description are usually enough to identify the problem.

  • Outdated wording or a missing detail
  • A 000097 menu item that goes nowhere
  • Questions about this site's privacy notice
  • An app route that should be reviewed
APP

The app's support team

Use verified help for a private record. 000097 cannot inspect those systems.

  • Password recovery and login alerts
  • Payment or withdrawal status
  • KYC documents and identity review
  • Account restrictions or reward disputes

Write a safer report

Four details are enough

  1. Name the exact page or app. Paste the public URL instead of describing where you found it.
  2. State the action and result. A short timeline is more useful than sending the same screenshot several times.
  3. Strip out private material. Passwords, OTP codes, full card or UPI details and identity files do not belong in a site report.
  4. Use a verified support entry. For account matters, open help from inside the app or its confirmed website rather than replying to an unsolicited message.